Last Updated: Oct 31, 2025
Thank you for using CashPay, your trusted mobile wallet for seamless payments and financial services. We respect your privacy and data rights. This page provides clear guidance on how to request the deletion of your CashPay account and associated personal data. Our process is designed to be straightforward, secure, and compliant with applicable privacy laws and Google Play Console policies, ensuring you have control over your information.
To permanently delete your CashPay account, follow these simple steps:
Submit Your Request: Send a clear account deletion request via email to support@cashpay.lk. Include your registered mobile number and a brief explanation of your request (e.g., "I wish to delete my CashPay account and all associated data").
Verification: Our Support team will contact you via your registered mobile number (through SMS or a verification call) to confirm your identity and verify the request. This quick step helps protect your account from unauthorized access.
In the unlikely event that your registered mobile number is unavailable, you may verify your identity by submitting legal identification documents (e.g., NIC or passport) as instructed by the Support team.
Processing and Confirmation: Once verified, we’ll process your deletion within 7–10 business days. You’ll receive an SMS confirmation to your registered mobile number with details on what was removed. After deletion, your account cannot be recovered.
If you face any issues, simply reply to our verification message or email us—we’re here to assist.
When your account is deleted, we remove your personal data to the fullest extent possible:
What We Delete:
What We Retain (and Why): For legal, security, and compliance reasons (such as anti-money laundering regulations and dispute resolution), we retain certain anonymized records for up to 10 years. This includes:
These records cannot be linked back to you and are used solely for required purposes. We do not sell or share your data beyond what is necessary for service provision or legal obligations.
Deleted data is securely purged and cannot be restored. If you’d like a copy of your data before deletion (your right to access), mention it in your request—we’ll provide it promptly.
You’ll receive SMS updates during verification and a final confirmation once deletion is complete. For questions, status checks, or support with privacy matters (including data access or correction), contact us at:
We’re committed to transparency and fast responses—expect a reply within 24–48 hours.
For full details on how we collect, use, and protect your data, visit our Privacy Policy. Your trust matters, and we’re continually improving to better serve you.
Thank you for choosing CashPay. If this isn’t the right fit anymore, we wish you all the best!